• G

  5.02025-07-29T21:45:56.303216194Z

  Friends and I went to Dave's and Buster's before we went to see the fireworks. We were hungry, so we ate those delicious foods. I asked the service boy, and he understood what I wanted, it's really perfect! I'm definitely going to eat there again. Hope they will do the same thing and stay delicious like champions! 🤙🏼

• G

  5.02025-11-17T07:01:53.140500076Z

  I just had the best customer service experience at Dave & Buster's this evening. I have been employed in most every environment thinkable within the food and beverage and hospitality industry over the last 25 years. The manager, Erik, bartender, the lovely Rye (like the whiskey), and London, all put forth an extreme effort and went above and beyond to help me best navigate my Saturday night in Boise while waiting for a friend. They showed great patience with me, poise, commitment to their profession, and I can't think of anything else they could have done to better represent their corporation, their co-workers, and their community. I am very grateful.

• G

  2.02026-02-24T20:53:31.599993988Z

  I wanted to share some feedback from our first visit to Dave and Buster’s last night because if I were responsible for managing this location, I would genuinely want to know. Our server was friendly and polite throughout the evening. The challenges felt more like breakdowns in communication and overall service flow rather than an attitude issue. We sat at the bar and waited about 15 minutes before being greeted. It was a Monday night and the restaurant did not appear busy, with several staff members visible throughout the space, which is part of why the delay stood out to us. When we did order, we weren’t informed about any specials and weren’t given a full menu. I had to go to the front desk to ask for one. We asked if we could leave our drinks and food while we played games and were told yes. When we stepped away briefly, our drinks were cleared even though my drink was mostly full and I had only taken a few sips from it. They were not offered to be replaced. Instead, we were asked if we would like to order additional drinks after happy hour. When we requested to swap our fries, we were told it was handled, but the kitchen wasn’t aware of the change and the original fries came out. The charge also wasn’t adjusted. We also had to find a busser to place an additional order, and at one point I had to grab napkins from the other side of the bar after our wings arrived. The food itself was decent. It was really the overall service experience that made the night feel frustrating, especially given the price point. I’m sharing this simply because there seemed to be multiple breakdowns in communication and attentiveness. With some adjustments in those areas, the guest experience could be much stronger. Thank you for taking the time to read this

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