Came in with a party of 7 for our friend’s birthday. We collectively probably spent between $500-$1000. We waited around 2hrs for a table, another 45-an hour for a server to greet us, & half the games we tried to play were broken. A staff member at the prize counter was able to refund us the points multiple times, but after a certain point, we were just really dissatisfied with our experience & asked for a manager to discuss a refund or some sort of compensation for the money we spent. The GM, Destiny, told us that by signing our receipts for our cards that we were essentially signing a contract that said we would not be refunded for any reason. We didn’t sign any sort of waiver so this is completely untrue & essentially told us to get lost. We won’t be back here ever again & will highly disuade any friends or family from visiting here. I will be escalating this to corporate because this is all completely inexcusable & unprofessional. I would not be writing this review if we had even been offered some slight form of compensation or resolution to the poor experience we had. Only stand outs were the bartender, Mark, & Daquan at the card counter. Great guys & they’re really pulling their weight for the chaos around them.

What a fun experience! It was my son's 6th birthday and we all really enjoyed. We did all the games for a few hours, got decent snacks and yummy drinks ( Alondra made the best ones- bloody Marias were AMAZING) then played bowling as a family. We will definitely be returning! Thanks for a great time.